Mascara LED

Make room for a considered moment of skincare. Follow the instructions supplied with your device for its recommended routine and care.

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At SymbioSmile™, we carefully prepare every order to ensure it arrives safely and as quickly as possible.

Order Processing

Orders are usually processed within 1–2 business days. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number.

Delivery Times

After your order has been processed, the estimated delivery time is 3–6 business days.

Please note that delivery times may vary depending on your location, local holidays, weather conditions, customs procedures, or delays outside our control.

Order Tracking

Once your package has been shipped, we will send you an email with your tracking information. You can use this number to follow the status of your shipment.

Change of Delivery Address

Please make sure that your shipping information is correct before completing your purchase.

To change your delivery address, contact us within 8 hours of placing your order. Once an order has been processed or shipped, we may not be able to change the delivery address.

Incorrect or Incomplete Address

SymbioSmile™ is not responsible for packages delivered incorrectly, delayed, lost, or returned because the customer provided an incorrect or incomplete address.

If a package is returned to us because of incorrect shipping information, additional shipping costs may apply before the order can be resent.

Delayed Orders

Although we do our best to deliver every order within the estimated timeframe, occasional delays may occur. Delivery estimates are not guaranteed and may be affected by shipping carriers, customs, public holidays, or other circumstances outside our control.

Questions About Your Order

For questions regarding your shipment, please contact our customer support team and include your full name and order number so we can assist you as quickly as possible.

Important: Use the 3–6 business day delivery time only if your supplier can actually meet it.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@symbiosmile.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@symbiosmile.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello.quelora@gmail.com.

Return & Refund Policy

We offer a 30-day return window. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@symbiosmile.com. 

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any questions about returns, contact us at info@symbiosmile.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges Returning the received item is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate transaction.

European Union — 14-Day Right of Withdrawal Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition as received — unworn, unused, with tags, and in its original packaging — and you'll need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@symbiosmile.com.